Contact Us
Contact Info
Our team is available during office hours to thoroughly answer all of your questions and make every effort to ensure you are 100% satisfied with our services.
You can connect with us through any of the following methods:
- Phone: 304-701-8683
- Fax: 304-713-2667
- Email: info@localschoolalertswv.com
- U.S. Mail: 845 Burnsville Road, Burnsville, WV 26335
- Website Contact Form: Use the message form right here on this page
- Zoom Video Call: Available upon request (reach out ahead of time to schedule)
Feel free to contact us in any manner with your questions, comments, or concerns.
Business Hours:
24/7 Live Emergency Alert & Dispatch Operations Center
- Monday: Open 24 Hours
- Tuesday: Open 24 Hours
- Wednesday: Open 24 Hours
- Thursday: Open 24 Hours
- Friday: Open 24 Hours
- Saturday: Open 24 Hours
- Sunday: Open 24 Hours
*Our Live Emergency Alert & Dispatch Operations Center is active 24 hours a day, 7 days a week, 365 days a year. Parents, guardians, and community members can reach our live dispatch personnel at any hour using our standard phone number or general contact channels to verify school delays, weather closures, and operational status changes. Authorized school superintendents, district officials, and administrative personnel can submit live closure notifications and emergency broadcasts 24/7/365 by calling our direct dispatch line or logging directly into their secure Online Closing Account Portal.
Corporate Administration & Financial Services
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
*Handles corporate governance, vendor management, billing disputes, invoice processing, and general administrative inquiries during standard business hours. Non-urgent account or billing communications received outside regular office hours are logged by our 24/7 Dispatch team and prioritized for official resolution on the next business day.
Institutional Partnerships & Client Relations
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
*Serves new and expanding clients. Contact this department during standard office hours to discuss new school district contracts, schedule platform demonstrations, coordinate system onboarding, or expand existing emergency coverage.
Information Technology & Systems Operations
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM]
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
*Manages Online Closing Account Portal access, administrative password resets, system maintenance, and technical assistance for school and district staff during standard operating hours. (Note: Critical technical emergencies affecting active school broadcast capabilities after hours are dispatched immediately through our 24/7 Live Emergency Alert & Dispatch Operations Center).
Communications & Public Information Office
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
*The official point of contact for media outlets, journalists, and public information officers requesting corporate statements, press releases, or official event verifications.
Administrative Office Holiday Schedule (Fiscal Year 2026–2027)
The daytime administrative, financial, technical, and media divisions observe the following official holiday closures (July 1, 2026 – June 30, 2027):
- Independence Day: Monday, July 6, 2026 (Observed)
- Labor Day: Monday, September 7, 2026
- Veterans Day: Wednesday, November 11, 2026
- Thanksgiving Day: Thursday, November 26, 2026
- Day After Thanksgiving: Friday, November 27, 2026
- Christmas Eve: Thursday, December 24, 2026
- Christmas Day: Friday, December 25, 2026
- New Year's Eve: Thursday, December 31, 2026
- New Year's Day: Friday, January 1, 2027
- Martin Luther King Jr. Day: Monday, January 18, 2027
- Presidents' Day: Monday, February 15, 2027
- Memorial Day: Monday, May 31, 2027
- Juneteenth: Friday, June 18, 2027 (Observed)
- West Virginia Day: Monday, June 21, 2027 (Observed)
*Holiday Continuity Protocol: All corporate daytime offices pause operations on the designated holidays listed above and resume normal business at 8:00 AM on the following business day. However, our 24/7 Live Emergency Alert & Dispatch Operations Center never closes. On-duty dispatchers remain on live duty 24/7/365 through every holiday to accept emergency school alerts, process portal transmissions, and answer community calls without interruption.
Office Visit Policy:
Our office operates on a strict closed-door policy and is not open to walk-in visitors or the general public.
Our team is fully available during regular business hours to assist you by phone, fax, email, or postal mail. While our physical office is closed to outside visitors, we maintain a fleet of vehicles giving us the ability to travel across all 55 counties of the state to meet when necessary.
If you need to connect face-to-face, please do not hesitate to reach out to us ahead of time to set up a Zoom video call or arrange an in-person meeting at a convenient location—whether that is a local library or another spot in your area.